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ref:OL02021093Post Date 30-Dec-2024
Manpower Services (Hong Kong) Limited
Junior/Senior Customer Service Officer (travel industry, $18k - 30k per month)

Responsibilities:

  • Follow customer service process effectively and providing top customer services to the international clients
  • Work closely with sales team, coordinating projects with procurement and product development departments
  • Proactively improve and maintain the highest level of customer satisfaction, responding to customers’ enquiries with accurate and professional information in a timely manner
  • Prepare tender submissions, samples, presentations, calculations and quotations
  • Proactively develop and manage project plans and provide regular updates to the sales team and the customer service manager
  • Issue sales orders, follow up on new orders and monitor forecasts and deliveries through to completion of projects
  • Follow up customer payments
  • Handle complaints and ensure resolution within expected timings at with the highest level of customer satisfaction

 

Requirements:

  • Degree holder, preferably in Business Administration, Supply Chain or related disciplines
  • 3-6 years’ work experience in account management, sales support or merchandising for international trading organizations
  • Fresh graduates or 1-2 years of relevant experience will be considered as Junior Customer Service Officer  
  • Confident, out-going personality with a strong team-player spirit and excellent interpersonal skills
  • Comfortable to work in a fast-paced work environment, well-structured and organized, effective time management skills
  • Willing to learn with a strong sense of responsibility
  • Detail-oriented, a solution-driven thinker with good interpersonal communication skills 
  • Excellent command of written and spoken English, fluency in Cantonese and Mandarin is a MUST
  • Proficiency in MS Office including Word, Excel, Chinese Word Processing and PowerPoint

Tags for this job:

    • Industry
    • Human Resources Management

    • Job Function
    • Sales, CS & Business Development : Customer Service

      Sales, CS & Business Development : Sales Coordination

      Sales, CS & Business Development : Sales Management

      Others : Student / Fresh Graduate / No Experience

    • Qualification
    • Bachelor Degree
    • Working Experience
    • 1 year(s), recent graduates will be considered
    • Location
    • Hung Hom, Kowloon City

    • Salary
    • Negotiable
    • Employment Type
    • Full Time

    • Benefits
    • Not mentioned

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