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ref:OL02024892Post Date 04-Feb-2025
Customer Service Officer (Air)(Ref# 066343)

Responsibilities

  • The key person to handle airfreight export booking, either specific to lane or assigned key customer.

  • Coordinate with overseas agents/officers regarding cargo status of outbound air shipment.

  • Ensure to meet compliance to regulations, SOP, and customs requirements

  • Input data in operating system (PO Management system & Freight System) timely and accurately

  • Verifying shipping document (e.g. shipping invoice, packing list or li-battery documents

  • Laise with local/overseas customers through email/phone

  • Provide flight details to customers timely

  • Prepare shipment report for customer when necessary

  • Monitor the shipment status, provision of shipment information including the flight detail; number of packages etc. on a timely manner following the SOPs pre-set to local shippers, overseas customers and / or agents/ colleagues

  • Communicate with local shippers, and the customers (e.g. consignees) located overseas by emails or phone calls etc.

  • Check the actual flight departure and arrival status, identify the variation versus plan and inform all relevant parties for any discrepancies found; prepare the pre-advices/export documents


Requirements

  • DSE / Form 5 or above

  • Minimum 2 years of relevant working experience in air freight forwarding

  • Good command of spoken and written English and Mandarin

  • Familiar with MS Office and Excel

  • Strong sense of responsibility and team player

  • Knowledge of operating CargoWise System is a plus

  • Shift duty may be required

  • Immediate available or short notice period is an advantage


Interested parties, please send your resume with expected salary to [email protected]. You can also click on the website www.easyjobhk.com for more details about the company



http://www.easyjobhk.com

Tags for this job:

    • Industry
    • Trading

    • Job Function
    • Logistics, SCM & Transportation : SCM - Freight Forwarding

      Logistics, SCM & Transportation : SCM - Shipping

      Logistics, SCM & Transportation : Others

    • Qualification
    • Form 5
    • Working Experience
    • Not mentioned
    • Location
    • San Po Kong

    • Salary
    • Negotiable
    • Employment Type
    • Full Time

    • Benefits
      • 0 Double pay
      • 1 Medical insurance
      • 2 Bank holiday

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