Responsibilities :
- To provide technical support in a complex infrastructure environment comprising different database technologies, including but not limited to, Microsoft SQL and Oracle.
- To perform database servers’ system installation and configuration, system patching, testing and commissioning, as well as disaster recovery exercises
- To prepare and maintain documentation and standard operating procedures (SOP) related to supporting the database schemas, infrastructure, servers, systems, applications, projects, inventory, regulatory requirements and compliance
- To perform database troubleshooting and problem diagnosis, problem resolution, root cause analysis and identification, maintain and ensure quality change management
- To perform database system operation and administration, system and application performance and capacity monitoring, analysis and optimisation.
- To safeguard and maintain secure, hardened servers and systems
- To collaborate and coordinate with internal users and external vendors in support of company initiatives
- To evaluate new database technologies and products, prepare and conduct presentations as required
- To support IT Infrastructure-related projects
Requirements :
- Degree in Computer Science, Information Technology or related discipline
- Minimum of 6 years' relevant support in Microsoft SQL and Oracle database and implementation experience in large-scale IT infrastructure or enterprise class companies
- Strong knowledge of databases security, backup, recovery, high availability and disaster recovery design is required
- Hands-on experience in supporting in one or more of the following areas is highly desirable:
o Virtualisation platforms, e.g. VMware ESXi, NSX, vROPs, Horizon, VCF
o Microsoft Windows server 2022/2025
o RedHat Linux, Satellite, Ansible
o Backup tool, e.g. Veeam
o SolarWinds SAM, VMAN, SRM, DPA, APM
- Professional qualifications on ITIL and PMP will be an advantage
- Good written and spoken English and Chinese (Cantonese)