Responsibilities

• Assists the service Manager in Strategic Planning and Objectives Setting

• Work as a strategic business partner with Sales and Projrct team to achieve business objectives

• Manage daily operations of the service team, ensuring the quality and efficiency of service systems and processes

• Provide advanced technical support and troibleshoot complex equipment issues

• Coordinate and oversee warranty services in line with company policies

• Attending supplier training program, develop and conduct training programs for technicians to enhance their skills

• Implement quality control measures to enhance service quality

• Coordinate with supplier on technical request

• Lead and motivate the service team, driving them to meet business objective

• Manage the scheduling, budgeting and overall resources allocation to optimize service operations

• Utilize ERP systems for streamlined operations and accurate record-keeping

Requirements

• Bachelor's degree in Mechanical or Electrical or a related technical field

• At least 10 years of experience in technical service roles, including 5 years in a managerial or supervisory capacity; experience in the catering equipment industry is advantageous

• Strong understanding of mechanical and electrical systems; proficiency in using diagnostic tools

• Excellent communication skills in English, both verbal and written, with the ability to explain technical details to non-technical stakeholders

• Preferred certifications: Certificate of Registration of Electrical Worker(Grade B) or other relevant professional certifications in equipment maintenance or service management

• Customer-oriented with a commitment to high service standards

Interested parties, please send your resume with expected salary to [email protected]. You can also click on the website www.easyjobhk.com for more details about the company