Job Responsibilities

• Support the team to operate managed service solution with incident management, problem management and change management

• Support the team to provide Tier2 technical support for managed service customer

• To liaise with internal department, vendor and customer for deliver managed service

Job Requirements

• Degree / Higher Diploma holder in Computer Science, Computer Studies, Information Technology, Information System or related disciplines
• Minimum 3 years relevant experience in supporting managed service project or in-house IT support, vendor support work, Network Operation Center (NOC) or related disciplines
• Good technical knowledge in various brands of networking product and solution such as Cisco, Juniper, Fortinet, Huawei, etc.
• Holder of professional certifications such as CCIE, CCNP, is must
• Familiar with ITIL IT Service Management framework
• Strong problem solving and analytical skills
• Good customer service and interpersonal skills
• Self motivated, customer oriented and able to work under pressure
• Proficiency in spoken and written in both Chinese and English