- Lead & marketing plans to achieve the assigned KPIs as well as to improve service quality and productivity
- Identify potential customers and maximize the customer loyalty and satisfaction
- Assist to manage and enhance capabilities/services of the sales staffs
- Provide coaching/support to sales team
- Obtain customer feedback and handle complaints in a professional manner
- Organize various promotional activities for acquiring new business
- Keep abreast of latest compliance requirements and recommend remedial actions when necessary