Our client is a leading Call Center.
Responsibilities
- Manager IT and Facilities Management Strategy on call center business
- To Support upper management of the company to interface with senior levels of project clients in the region
- Lead a few teams of professionals on various IT functions (i.e. client support, system infrastructure support, application development and support), Facilities Management function, and Information Security function
- Drive pre-sales support with cost effective and technically sound solutions to win new client projects
- Maintain excellence technical service level to elevate project expansion and/or renewal opportunities
- Researches and identifies new and emerging technologies that will enhance the organization's operating efficiency and support enhanced customer services and revenue growth
- Management of the entire Infrastructure, Application and Service Support teams
- IT Financial management for system maintenance and support
- Project management for strategic projects
- Derive the overall Information Security Strategy including implementation and maintenance
- As escalation point for major incidents
Requirement
- Bachelor degree in IT related disciplines
- At least 6 years of proven experience in applications development, infrastructure management, information security or technical client services field and with in-depth knowledge in multiple aspects of IT domain such as server, network and voice systems, including 6 years managerial experience in IT discipline
- Strong leadership, client servicing, business acumen, critical /lateral thinking
- Able to use judgement to resolve complex internal and external issues
- Plan strategy and tactics to achieve medium to long term objectives
- Lead team of large workforce or manage multi-discipline and multi-national projects
- Able to write, present and communicate at senior executive level internally and externally
- Excellent command of spoken and written English, Mandarin and Cantonese
- Having Facility Management related experience will be an advantage
- Having Information Security implementation and maintenance experience will be an advantage