Responsibilities:

• Representing Cloud Service Provider at the customer interface, comprehensively understanding the customer's IT and application architecture, maintaining cooperation with key customer personnel, conducting analysis and review of the customer's existing IT architecture, assisting and providing consultation on overall IT architecture planning, and facilitating implementation and delivery.
• Possessing basic troubleshooting and issue resolution capabilities across Cloud Service Provider product lines, helping enterprise-level customers enhance the stability of their cloud-based businesses. This includes customized best practices, handling mechanisms for exceptions, and emergency response plans.
• Driving continuous optimization of Cloud Service Provider's intelligent products, resolving technical issues encountered by customers in their use of cloud computing services and solutions. Continuously improving problem handling mechanisms and processes, collaborating directly with Cloud service experts and product specialists to ensure efficient resolution of enterprise technical issues."

Requirements:

• Language Requirement: English can be used as the working language, and proficiency in English is required for seamless communication in daily work.
• Bachelor's degree or above in computer science or related fields. experience in solution design, architecture, backend development, maintenance, and optimization of large-scale internet applications or enterprise applications in the entertainment, retail, finance, or similar industries.
• Possess a solid IT background, preferably with extensive knowledge and hands-on experience in cloud computing, particularly public clouds.
• Meet one or more of the following criteria:
• Familiarity with one or more of the following data management technologies: Oracle, DB2, SQL Server, MySQL, PostgreSQL, NoSQL. Practical experience in deploying, troubleshooting, and performance tuning related products independently.
• Familiarity with one or more middleware products such as Nginx, JBoss, WebLogic, WebSphere, Dubbo.
• Proficiency in at least one programming language among Java, C, C++, Python, PHP, GO, and understanding of server-side multi-threading and high-concurrency processing mechanisms within the corresponding development frameworks.
• Fresh graduates with general cloud knowledge will be also considered