Responsibilities:

• Conduct warm calls and respond to inquiries from leads to qualify them for the sales process, ensuring accurate data entry and management within Crimson’s CRM system, Salesforce.
• Update lead records and track their progression through the sales pipeline in Salesforce.
• Monitor Crimson events and plan outreach to event leads.
• Schedule meetings for leads with Crimson’s Academic Advisors and Country Manager.
• Organize and execute local events to enhance brand awareness for Crimson.
• Build, develop, and maintain positive professional relationships with customers for Crimson.
• Continuously refine sales techniques and processes while enhancing industry knowledge.
• Participate in outreach activities, including presentations at school talks, career expos, and Crimson seminars as needed.
• Attend industry events as required.
• Prepare accurate and concise fortnightly sales reports for management.

Requirements:

• Proficiency in Cantonese, English, and Mandarin (spoken and written).
• Experience in customer service or customer success roles.
• Familiarity with university admissions processes (preferably for the US and UK) is preferred but not mandatory.
• Strong communication and organizational skills.
• A graduate from a US or UK institution is preferred but not essential.
• Demonstrated professionalism, time and stress management skills, confidence, a positive attitude (including patience and empathy), and a willingness to learn and exceed expectations.
• Experience in the education or professional services sectors (such as marketing agencies, financial services, management consulting, or hospitality) and familiarity with CRM systems (like Salesforce) and various platforms.