Responsibilities:
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Respond to client inquiries via instant messaging tools.
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Record issues in our internal system by creating service tickets.
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Identify the severity of critical issues and escalate to the corresponding internal personnel for resolution.
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Maintain a proactive and responsive approach to client support.
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Demonstrate smart, detail-oriented problem-solving skills and a willingness to learn quickly.
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Qualifications:
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Proficiency in mainstream ticketing tools such as JIRA, ClickUp, or ServiceNow is highly preferred.
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Experience with mobile apps, web applications, or CMS systems is a plus.
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Previous experience in IT support or customer service is a plus.
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Bachelor's Degree in Computer Science, Information Technology, or a relevant field.
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Candidates without a relevant diploma but with practical experience are also encouraged to apply.
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Fresh graduates are welcome.
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Working Hours:
- 5-Day Work
- Shift: MON-SUN
- 9:00-18:00 / 15:00-00:00 / 00:00-9:00
- Work-from-home policy for weekends and night shifts (00:00-9:00)