Responsibilities:
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utilizes the CRM system to meticulously manage guest profiles, preferences, and interactions, ensuring personalized service and fostering long-term client relationships.
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leverage the CRM to track client purchasing histories and tailor exclusive offerings to enhance customer loyalty and drive sales
- Act as an ambassador of the brand, building and maintaining strong client relationships.
- Provide top-tier customer service, assisting clients with both pre- and post-sales inquiries.
- Facilitate sales through understanding client needs and delivering tailored experiences.
- Collaborate with team members to ensure smooth boutique operations and exceptional client satisfaction.
Requirements:
- 3-5 years of experience in Luxury hospitality guest relations or sales.
- Proven track record in Client Development or sales.
- Fluent in Cantonese, English, and Mandarin.
- Strong interpersonal skills and a passion for delivering exceptional service.
Benefits
- Working Hours: 10am-7pm, 5 days
- Career Development: Comprehensive training and clear progression path.
- Incentives: Performance-based bonuses and staff discounts.