Responsibilities:

• Ability to translate English to Mandarin (written simplified Chinese and fluent speaking) and vice versa to be able to provide meaningful feedback on marketing collateral in each language.
• Work with the Joint Venture team in Shanghai to help create effective and compliant communications; represent and advocate for a customer and brand perspective in cross-functional brand clinics.
• Train the Joint Venture and banks on the company brand (in Mandarin and English as required) as well as APAC markets.
• Review marketing collateral against brand guidelines for the wider APAC region including Australia, Japan, Thailand, Taiwan, Hong Kong and Singapore.
• Be consultative and proactively offer creative solutions and help resolve conflicting points of view between key stakeholders.
• Use customer insights to improve marketing and customer engagement.
• Help lead brand forums/clinics with the Joint Venture and APAC markets.
• Perform quarterly audits by scoring marketing creative against a checklist. Gathering good/bad creative examples to illustrate the team’s impact.
• Help with monthly and quarterly reporting of team review statistics.
• Provide superb customer service: ensure timely, accurate and courteous follow-up.

Requirements:

• Needs to fluently speak English and Mandarin; be confident with written simplified Chinese.
• Excellent English and Chinese communications skills, including ability to edit copy quickly and in real-time.
• 3+ years’ experience in an agency or brand/marketing role. Experience in creating and managing communications, either from the client-side or agency-side.
• Can think critically and creatively to help access marketing creatives to ensure adherence to brand guidelines.
• Be able to exercise good judgement and escalate more complex decisions and issues.
• Be able to develop and maintain relationships across the enterprise with key stakeholders.
• A self-starter who can function autonomously yet know when to ask for direction.
• Must be organized, dedicated, motivated and flexible with strong customer service/interpersonal skills.
• Computer proficient, fluency in Powerpoint preferred.
• Working knowledge of social media platforms in China preferred.
• Must demonstrate enthusiasm and passion for the brand and the customer.
• Must be flexible to work out of hours as required for London and New York City based team.