Key Responsibilities

• Oversee daily operations: account opening, fund management, trade settlement, reconciliation, and transaction monitoring.
• Define and track KPIs for service quality and compliance.
• Implement SOPs and risk controls in line with SFC, AML/CFT, and licensing requirements.
• Manage escalations and resolve exceptions, disputes, and risk events.
• Drive continuous process automation for efficiency and risk control.
• Establish and enhance management data and operational reporting systems.
• Collaborate with Product and IT teams to upgrade back-office systems and workflows.
• Ensure operational alignment with regulatory expectations.
• Support operational readiness for new business and product launches.
• Coordinate with shared service teams for seamless cross-border execution.
• Participate in SFC inspections and internal audits.

Qualifications

• 8–12 years of experience in brokerage, digital wealth, or financial operations.
• Proven track record in managing end-to-end operations and transformation projects.
• Familiarity with HK, US, and A-share market settlements and corporate actions.
• Experience in cross-border coordination or group shared services is a plus.
• Preferably holding Type 1, 2, 4, or 9 licenses.
• Strong knowledge of SFC rules, AML requirements, and internal control frameworks.
• Fluent in English, Mandarin and Cantonese.
• Strong stakeholder management and cross-department collaboration capabilities.
• Familiarity with back-office systems and reporting platforms.