• Develop technical instructions for Platform Screen Doors.
• Lead digitization of Field Service operations to improve data collection.
• Manage and monitor a team of Field Service Technicians for maintenance improvements.
• Propose and implement cost-effective enhancements to maintenance services.
• Collaborate with Engineering teams to enhance data-driven maintenance.
• Establish and track Key Performance Indicators (KPIs).
• Liaise with customers to coordinate work and generate reports.
• Ensure data governance for accuracy and security.
• Promote a data-driven culture through training and support.

Requirements:

• Fluent in English; Chinese skills are a plus.
• Bachelor’s degree in Engineering, Computer Science, or related fields.
• Experience in Field Service or E&M industries.
• Strong IT skills and understanding of Internet technologies.
• Knowledge of the railway industry preferred.
• Team management and collaboration skills.
• Attention to detail with documentation and presentation abilities.
• Data interpretation skills and ability to communicate technical concepts.
• Willingness to work on-site and travel as needed.

Preferred Skills:

• Knowledge of asset management and maintenance cycles.
• Familiarity with data governance and Six Sigma (DMAIC).
• Experience in Root Cause Analysis.