Job Description:

• • • Support the team to operate managed service solution with incident management, problem management and change management

    • Support the team to provide Tier2 technical support for managed service customer

    • To liaise with internal department, vendor and customer for deliver managed service

Requirements

• • • Degree / Higher Diploma holder in Computer Science, Computer Studies, Information Technology, Information System or related disciplines

    • Minimum 3 years relevant experience in supporting managed service project or in-house IT support, vendor support work, Network Operation Center (NOC) or related disciplines

    • Good technical knowledge in various brands of networking product and solution such as Cisco, Juniper, Fortinet, Huawei, etc.

    • Holder of professional certifications such as CCNA, CCNP, is must

    • Familiar with ITIL IT Service Management framework

    • Strong problem solving and analytical skills

    • Good customer service and interpersonal skills

    • Self motivated, customer oriented and able to work under pressure

    • Proficiency in spoken and written in both Chinese and English