Job Responsibilities:

• Provide technical operation and post-implementation maintenance support for enterprise-level applications.
• Serve as second-line technical support for daily operations with focus on middleware and applications.
• Collaborate with the first line support team and various vendors to ensure the existing system is properly maintained.
• Collaborate with internal and external teams to conduct thorough troubleshooting during the incident and problem management process.
• Develop and manage technical documentation, including both internal and external reports.
• Perform ad hoc QA testing and other assigned duties as needed.

Requirements:

• Holder of a Higher Diploma or Degree in Engineering, Computer Science, Information Technology, or related fields.
• Minimum 2 years of relevant technical support experience in IT industry
• Working knowledge of infrastructure design and daily operations
• Understanding of both public and private cloud environments
• Working knowledge of cloud log management tools including Elasticsearch, Kibana, Filebeat and Logstash
• Preferred qualifications include programming skills (Java/Python/C/C++), disaster recovery experience, high availability systems knowledge, database maintenance experience, and prior work on MTR or government projects
• Practical experience with Zabbix, Prometheus, Linux, Kubernetes and Zookeeper
• Familiarity with popular middleware such as Redis and Kafka
• Ability to work independently and collaborate proactively across different teams
• Capability to work effectively in fast-paced environments
• Ability to communicate effectively with both technical and non-technical stakeholders
• Excellent communication skills and fluency in English, Cantonese and Mandarin
• Working hours do not exceed 9 AM to 9 PM / 9 PM to 9 AM (12 hours per shift), including a 1-hour meal break, and are no longer than 204 hours per month.