Responsibilities

• Respond to customer inquiries via email, chat, and phone in a timely manner.
• Provide accurate information regarding our products, services, and policies.
• Assist users with account-related issues, including deposits, withdrawals, and trading inquiries.
• Maintain a positive and professional demeanor while addressing customer concerns.
• Collaborate with other departments to resolve complex issues and enhance customer satisfaction.
• Keep up-to-date with industry trends and developments.

Requirements

• Computer Science degree / any IT-related experience is a MUST!
• Strong communication and interpersonal skills.
• Experience in customer service, preferably in the finance or technology sector.
• Knowledge of cryptocurrency and blockchain technology is desirable.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Problem-solving skills and a customer-oriented mindset.