Responsibilities :
- Respond to client inquiries via instant messaging tools.
- Record issues in our internal system by creating service tickets.
- Identify the severity of critical issues and escalate to the corresponding internal personnel for resolution.
- Maintain a proactive and responsive approach to client support.
- Demonstrate smart, detail-oriented problem-solving skills and a willingness to learn quickly.
Requirements :
- Proficiency in mainstream ticketing tools such as JIRA, ClickUp, or ServiceNow is highly preferred.
- Experience with mobile apps, web applications, or CMS systems is a plus.
- Strong communication skills in Cantonese and Mandarin.
- Previous experience in IT support or customer service is a plus.
- Diploma in Computer Science, Information Technology, or a relevant field.
- Candidates without a relevant diploma but with practical experience are also encouraged to apply.
- Fresh graduates are welcome to apply!
Working Hours :
- 15:00 - 00:00 (5-Day Work) (Shift: MON-SUN)
Benefits :
- Flexible work-from-home options on weekends.
- Group medical insurance.
- 12 annual leave days + 1 birthday leave.