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ref:OL02020646Post Date 20-Dec-2024
Ricoh Hong Kong Limited
Join Us, Advance Forward.
 
At Ricoh, we’re not just imagining a future bright with ideas-we’re already building it.
 
Ricoh is a leading provider of digital services and innovative solutions to support our customers’ digital transformation and business process optimisation. We provide the expertise and leverage the
 
power of our regional APAC diversity to deliver true value to our customers.
 
We bring people, processes, and technology together to deliver competitive advantage for our APAC customers and increase value to their business.
 
By making data accessible faster and with more insight than ever before, as well as embracing different perspectives, we can help our customers with diverse needs in a more agile way.
 
Being part of the Ricoh family means working with passionate and creative people who are dedicated to making a difference for our customers, our communities, our society, and for each other.
 
We share our successes and are always striving to be more, both as a team and in our own careers.
 
Together we are inventing a new future, one driven by a unique vision and built to create sustainable success.
 
http://www.ricoh.com.hk
ITS Service Engineer

Ricoh is a leading provider of digital services and innovative solutions to support our customers’ digital transformation and business process optimization. To cope with our business expansion, we are looking a team of talent joining our Ricoh Family.

 

About Your Role:

  • Provide 1st & 2nd level technical Support Service and escalate complex issues to supplier within the agreed service levels
  • Provide technical support and troubleshooting on network, server, desktop, hardware, software and application systems
  • Assist users with applications and systems, ensuring optimal performance
  • Document troubleshooting steps and resolutions in the ticketing system.
  • Keep track of status and frequently communicate with stakeholders of Service Requests and Incidents from case start-to-end 

Does it sound like you?

  • - Diploma in Information Technology, Computer Science, Engineering or other related discipline
  • - Knowledge in Microsoft desktop / Office 365 / Azure platforms
  • - Understanding of networking (TCP/IP, VPNs, firewalls)
  • - Holder of MCSA / Azure Administrator Associate certificates would be an advantage
  • - 1-2 years field service relevant working experience
  • - Good personal communication skills and positive mindset
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  • We offer 5-day work, attractive remuneration and benefits package to the right candidate.

     

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Interested parties please forward your full resume (in Microsoft Word or PDF format) with current and expect salary to Ricoh Hong Kong Limited.
 
Information provided will be treated in strict confidence and only be used for recruitment related purposes. All personal data of unsuccessful candidates will be destroyed on completion of the recruitment exercise.

Tags for this job:

    • Industry
    • Manufacturing

    • Job Function
    • Information Technology : Application Specialist - Network

      Information Technology : Application Specialist - Software

      Information Technology : Network & System

      Information Technology : Systems / Technical Support

    • Qualification
    • Diploma
    • Working Experience
    • 1 year(s)
    • Location
    • Kowloon Bay, Kwun Tong

    • Salary
    • Not mentioned
    • Employment Type
    • Full Time

    • Benefits
    • Not mentioned

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