The Project Manager, Operations Transformation is accountable for all project management activities and governance, ensuring the successful and smooth execution of the operations transformation and innovation projects.

•  Define project scope, goals, and deliverables that support business goals in collaboration with senior management and stakeholders.

• Develop comprehensive project plans detailing timelines, resource allocation, and risk management strategies.

• Manage changes to the project scope, schedule, and costs using appropriate verification techniques.

  Team Leadership:

• Lead and coordinate cross-functional teams, including business SMEs, data scientists, business analysts etc., to ensure project milestones are achieved.

• Foster a collaborative and innovative team environment.

  Stakeholder Communication:

• Establish and maintain relationships with stakeholders and provide regular updates on project progress.

• Present project plans and reports to senior management.

  Risk Management:

• Identify potential project risks and develop mitigation strategies.

• Monitor project risks and implement contingency plans as necessary.

  Quality Assurance:

• Ensure that all AI initiatives are delivered to the highest quality standards.

• Conduct post-project evaluations and identify successful and unsuccessful project elements.

  Budget Management:

• Develop and manage project budgets.

• Track project costs and ensure adherence to budgets.

  AI Expertise:

• Stay informed about the latest developments in AI technologies and methodologies.

• In conjunction with technical team, evaluate and recommend AI tools and technologies that can  enhance project outcomes.

  Cross-functional Collaboration:

• Work with marketing and tech teams to integrate and assess the feasibility of innovative solutions.

• Execution: Ensure timely and effective execution of assigned tasks.

• Documentation: Maintain accurate and up-to-date documentation.

• Continuous Improvement: Foster a culture of continuous improvement and innovation within the team.

  Key Shared Accountabilities

• Collaboration: Collaborate with cross-functional teams to achieve common goals.

• Strategic Objectives: Contribute to the overall strategic objectives of the Operations Transformation and Capability Development department.

• Support: Support the AVP and Head of Operations Transformation, Innovation and Performance in achieving departmental KPIs and objectives.

  Knowledge/Skills/Competencies/Education:

• Bachelor’s in business administration, project management, economics, or equivalent.

• At least 7 years relevant experience in Project Management or Leadership

• Agila / lean, PMP or similar project management certification is a plus.

• Proficiency in relevant project management and analytical tools.

• Self-motivated, independent with minimal supervision and excellent interpersonal skills

• Execution focused with a keen problem-solving mindset

• Excellent verbal and written communication skills

• Strong understanding of AI principles, tools, and methodologies.

• Excellent facilitation, influencing and interpersonal communication skills.

• Strong organizational skills with the ability to manage multiple project streams simultaneously.

• Ability to work in a fast-paced and dynamic environment.