Key Responsibilities

• Member Satisfaction: Continuously improve service standards and manage Member feedback.
• Operational Management: Plan and allocate work, set performance standards, and arrange training for staff.
• Financial Oversight: Achieve budget targets through realistic goal-setting, event planning, and cost control.
• Policy Compliance: Ensure adherence to Club policies and safety regulations through regular inspections and audits.
• Program Development: Recommend and implement recreation and sports programs aligned with Member interests.
• Team Management: Make recruitment decisions and plan for succession of key roles.

Qualifications

• University degree in Recreation Management or related field.
• Minimum of 5 years in sports and leisure, with 3 years in a managerial role.
• Experience in the hospitality industry is essential.
• Fluency in English; Cantonese preferred, Mandarin optional.