Responsible
- Provide strategic leadership and direction for the Online Banking Centre/Call Centre operations.
- Lead and mentor a team of operations specialists within the Online Banking Centre/Call Centre.
- Ensure high-quality customer service delivery through effective processes and training.
- Identify areas for process improvement within the Online Banking Centre/Call Centre operations.
- Implement quality assurance processes to maintain service standards and compliance.
- Monitor and analyze performance metrics to drive continuous improvement.
- Ensure operational activities adhere to regulatory requirements and internal policies.
- Identify and mitigate operational risks to safeguard customer data and business operations.
Requirement
- Bachelor degree or above, with customer service center capacity management, on-site scheduling experience is preferred
- Extensive experience in operations management within the banking or financial services industry.
- Strong understanding of online banking systems and call centre operations.
- Excellent communication and interpersonal skills for effective collaboration and stakeholder management.
- Proficiency in Cantonese and English is preferred.
Interested parties please send your resume to [email protected]