Responsibilities:

1. • • Establish and refine customer service management protocols, including client feedback, complaint handling, and reporting of exceptional cases.

     • Proactively supervise and monitor service quality across various channels, utilizing both online and offline methods.

     • Respond promptly to client complaints and concerns, implementing a clear reporting mechanism for major issues.

     • Ensure effective follow-up and resolution of abnormal information related to client service.

     • Conduct training sessions to enhance staff awareness and improve overall service quality.

Qualifications:

• • • • • Bachelor’s degree from a top-tier university or equivalent.

        • Minimum of 5 years of relevant work experience in customer service, specifically with high-net-worth clients.

        • Exceptional interpersonal and communication skills, with a professional appearance and demeanor.

        • Proven experience in face-to-face client interactions, problem-solving, and multi-party coordination.