• Provide technical support and troubleshooting for services running on AliCloud, including ECS, OSS, RDS, VPC, SLB, Function Compute, and more.

• Monitor cloud infrastructure and respond to incidents, alerts, and service degradation issues.

• Assist in provisioning, configuration, and optimization of cloud resources on Alibaba Cloud.

• Collaborate with DevOps and engineering teams to ensure best practices in cloud architecture and deployment.

• Handle incident management, root cause analysis, and service restoration.

• Maintain and update documentation related to system configurations, standard procedures, and troubleshooting guides.

• Work with Alibaba Cloud technical support and account managers to resolve advanced infrastructure issues.

• Implement and enforce security best practices and compliance standards (e.g., GDPR, ISO 27001) in the cloud environment.

• Assist in cloud cost optimization and resource management.

• Stay up to date with new features and services from Alibaba Cloud and recommend improvements.

• F.5 or above

• At least 2-3 years of experience in a cloud support or system administration role.

• Strong knowledge of Alibaba Cloud (Aliyun) platform services and architecture.

• Understanding of cloud networking concepts: VPC, NAT Gateway, VPN, SLB, PrivateLink.

• Experience with Linux/UNIX system administration

• Familiarity with cloud monitoring and logging tools (e.g., CloudMonitor, ActionTrail).

• Scripting skills in Shell, Python, or PowerShell.

• Good understanding of DevOps tools and CI/CD pipelines

If interested in the above post, please send full resume with academic background, work history, current and expected salary via [email protected]

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