• Analyze and evaluate current IT systems and procedures

• Gather and document business requirements through stakeholder collaboration

• Design and propose innovative IT solutions that align with business goals

• Coordinate with developers and testers to ensure system integrity

• Lead system testing and provide support during implementation

• Prepare comprehensive documentation and user manuals

• Diploma or above in Computer Science or related subjects

• At least 4-5 years' experience in IT industry

• Experience in system analysis, preferably in contact center systems, digital platforms, or enterprise IT systems

• Strong understanding of contact center platforms (e.g., Genesys, Avaya, Oracle CX) and their integration with legacy systems

• Experience with data flow design, API integration, and system architecture.

• Familiarity with legacy systems and migration strategies

• Knowledge of cloud-based and on-premise systems

If interested in the above post, please send full resume with academic background, work history, current and expected salary via [email protected]

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