• Manage, supervise and perform quality control on the system maintenance support and upgrade of IT network infrastructure to all networking hardware and software (including routers, switches, firewalls, internal and external load balancers, Wifi Controller and Access Point, DNS appliance, VPN gateway, network monitoring systems and etc);

• Lead the contractors in providing support for network infrastructure services running 24 x 7 around the clock, and ensure prompt and accurate resolution in case of issues encountered;

• Perform proactive maintenance such as overseeing system performance, managing network infrastructure support service providers and vendors on performance monitoring and tuning, capacity planning and expansion, applying firmware updates and software patches;

• Lead liaison with applications teams and various support teams in ongoing or project-based network related issue in the areas of feasible study, analysis and design, sizing, procurement, implementation and testing;

• Provide support services outside office hour as required;

• Ensure the IT network infrastructure follow the government IT infrastructure standards and best practices;

• Ensure the IT network infrastructure is compliance with the IT security policy and guidelines;

• Provide technical advisory support for the IT systems, including Email systems, public website, intranet website and video conferencing system for handling video visit in premises;

• Plan and provide technical advice for the smooth relocation of network infrastructure to new headquarters;

• Carry out any other duties as assigned by supervisors.

• Degree in Computing or related subjects

• At least 10 years in IT industry with 4 years in Manager role

• Solid knowledge and good technical skill for equipment of Cisco, Huawei, H3C, Fortigate, Check Point, HP Intelligent Management Center, F5, A10, Imperva and etc.;

• At least 8 years of hands-on experience in Cisco/ Huawei/ H3C router and switches configuration and technical support;

• At least 3 years experience in HK government

• Experience in supervising a team of 4 members or more to provide on-going maintenance and support of network infrastructure;

• Experience in implementing enterprise network infrastructure;

• Experience in project management or technical consultancy;

• Good communication skills, both written and verbal, in Chinese and English;

• Well-developed problem-solving skills and root cause analysis skills;

• Ability to understand strategy and align tactical and strategic work in a well-balanced way, to achieve results;

• Self-motivated, independent, diligent, polite, pro-active, fast learning and good team player;

• Working at remote correctional facilities for provision of support services as and when required;

If interested for the above position, please send detailed resume with current and expected salary as well as date of availability by sending email to [email protected]

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