Responsibilities : 

• Customer Success & Support:

  • Serve as the primary point of contact for customer inquiries related to GMP (Google Marketing Platform), delivering high-quality technical support and clear communication.

  • Facilitate customer onboarding and training on GMP to ensure smooth adoption.

  • Work alongside the Customer Success Manager to strengthen and maintain client relationships.

  • Develop and update key documentation, including product updates, roadmaps, and best practices.

  • Partner with cross-functional teams to deliver end-to-end Digital Maturity solutions.

• Digital Analytics & Optimization:

  • Support Google Analytics and media tracking implementation, including quality assurance.

  • Help set up and optimize CRO experiments using platforms like AB Tasty and VWO.

  • Assist in designing and maintaining Looker Studio dashboards for data visualization.

• Project Contribution:

  • Engage in ad-hoc projects and internal initiatives to drive innovation and growth at FiveStones.

Requirements : 

• 0–2 years in digital marketing, ad tech, analytics, or a related field.

• Bachelor’s degree in Marketing, Communications, or a relevant discipline.

• Fluency in English and Chinese (Cantonese & Mandarin), both written and spoken.

• Proactive, detail-oriented, and self-motivated with a strong curiosity for learning.

• Ability to multitask, prioritize effectively, and collaborate in a team environment.

• Growth mindset with a passion for acquiring new skills.

• Confident presentation skills, capable of articulating ideas clearly and engaging diverse audiences.