Responsibilities:

• Develop and maintain a strong relationship with our existing clients to understand their needs and objectives

• Serve as the first point of contact for key accounts from mid-market to enterprise clients

• To drive the business growth for the key accounts by upselling and renewal within existing accounts including onboarding and troubleshooting

• Work closely with sales, marketing and product teams to identify opportunities for growth and expansion within the existing accounts

• Proactively identify and address potential issues to ensure customer satisfaction and retention

• Support the company initiatives being assigned from time to time

Requirements:

• Bachelor’s degree in a relevant field

• Minimum of 5 years of experience in a client-facing and account servicing role with experiences in handling enterprise clients (preferably in the technology or SaaS companies)

• Fluent Mandarin and English speaking & written

• Experiences in working with offices in the globe is an advantage

• Cheerful personality, good team player and ability to work under pressure in a fast-paced and start-up global environment

• Ability to quickly assess a situation and problem solve to point of resolution

• Strong analytical skills with the ability to identify and address clients’ needs and pain points

• Proactive, independent, good presentation, strong communication and interpersonal skills

• Proven ability to manage multiple accounts and projects simultaneously