About this job.

• Coordinate and liaise with clients, sales, operations, and warehouse teams.
• Track shipments, generate invoices, and prepare monthly statements.
• Address client inquiries and complaints via phone and email, nurturing strong customer relationships.
• Demonstrate excellent communication and negotiation abilities while handling customer interactions.
• Fulfill other assigned ad-hoc duties as required.

About you.

• Possess a diploma or higher qualification.
• Have a minimum of 4 years of experience in customer service or logistics operations, preferably within a logistics service provider.
• Display maturity, responsibility, a proactive learning attitude, and the ability to thrive under pressure.
• Exhibit initiative, a positive mindset, and strong organizational skills.
• Possess proficient written and spoken English skills 
• Demonstrate effective communication with clients and colleagues.
• Show proficiency in PC skills, Microsoft Office, and Chinese word processing.
• Prioritize client satisfaction through effective communication and interpersonal skills.
• Immediate availability is highly preferred.