工作職責：
- 管理餐廳整體營運，包括人員調配、採購、庫存管理及成本控制。
- 制定並執行營運策略及服務標準，提升服務水平。
- 監督前線員工，確保卓越顧客服務。
- 處理顧客查詢及投訴，及時回應。
- 分析銷售數據，提出改善建議，推動業績增長。
要求：
- 餐飲行業5年以上經驗，至少2年管理經驗，火鍋店管理經驗優先。
- 具大型餐飲連鎖管理經驗者優先。
- 流利的廣東話及普通話，英語尤佳。
- 熟練掌握OFFICE等辦公軟件。
福利：
- 競爭力的薪酬及花紅。
- 表現獎金。
- 醫療保險計劃。
- 員工用膳。
- 晉升機會及在職培訓。
Job Responsibilities:
- Manage overall restaurant operations, including staff allocation, procurement, inventory management, and cost control.
- Develop and implement operational strategies and service standards to enhance service quality.
- Supervise frontline staff to ensure excellent customer service.
- Handle customer inquiries and complaints, responding promptly.
- Analyze sales data and provide improvement suggestions to drive performance growth.
Requirements:
- Over 5 years of experience in the food and beverage industry, with at least 2 years in a management role; experience in managing hot pot restaurants is preferred.
- Experience in managing large restaurant chains is a plus.
- Fluent in Cantonese and Mandarin; proficiency in English is a plus.
- Proficient in Microsoft Office and other office software.
Benefits:
- Competitive salary and bonuses.
- Performance bonuses.
- Medical insurance plan.
- Employee meals.
- Opportunities for promotion and on-the-job training.
Click "Apply Now" to apply for this position or WhatsApp 61078771 for a confidential discussion.