Responsible 

• Support in ensuring B2B accounts are set-up and administered efficiently and effectively.
• Handle B2B clients' enquiries and complaints from Bank
• Identify and support on cases' investigation and resolution issues
• Membership Registration & Account set up
• Responsible for the invoice / reports and other documentations with clients in a timely manner
• Work with Operations Managers to acquire and maintain expert knowledge of all aspects of B2B accounts
• Maintain a strong awareness of good practice business processes and policy compliance
• Perform ad-hoc project as assigned

Experience Requirements:

• Degree in Business Administration or related disciplines
• Minimum 2-3 years of working experience preferably in customer services, operations or project management 
• Account servicing or Sales Support/Administration experience, preferably in banking / finance industry
• Excellent inter-personal, customer servicing and problem-solving skills
• Excellent command of written and spoken English, Chinese (Cantonese and Putonghua) and Japanese (N1 level is preferred)
• Proficient in other Asian languages such as Korean is an advantage
• Proactive, detail-oriented, highly organized in work procedures
• Able to work in a fast-paced environment and meeting tight timelines
• Well versed in MS Office and hands on experience in using systems
• Excel, VLOOKUP & Pivot Tables is a must

We are offering......

• Hybrid work arrangement (work from home/office) – Only 8 days in office
• 15 to 18 days Annual Leave
• 16 weeks Maternity / 14 days Paternity Full Paid Leave 
• Discretionary Bonus
• Free Priority Pass Membership (unlimited airport lounge access)