Responsibilities:
- Administer and maintain Windows Server environment, including DHCP, DNS, file servers, and Group Policy Objects (GPO)
- Manage Active Directory, ADFS, Azure AD Connect, and Azure Active Directory
- Administer and troubleshoot Microsoft Exchange Server 2019 and Exchange Online in a hybrid deployment
- Support and manage Microsoft 365 services, including SharePoint, Teams, and Teams Phone
- Monitor and maintain network infrastructure, including switches and firewalls
- Oversee Veeam backup software and ensure data protection
- Implement and maintain IT security practices in line with the company IT policies
- Basic understanding on load balancers, such as KEMP LoadMaster
- Basic support for Linux-based systems
- Administer virtualization hosts, such as VMware vCenter
- Handle daily IT helpdesk tasks and troubleshoot user issues, both on-site and remotely
- Utilize PowerShell and command-line interfaces for scripting and automation
- Diagnose and resolve hardware-related issues on PCs
Requirements:
- Diploma or Bachelor's degree in Computer Science, Information Technology, or a related field
- 3+ years of experience in IT support and administration
- Strong knowledge of Windows Server, Active Directory, Microsoft Exchange, and Microsoft 365
- Experience with VDI solutions, such as Citrix Cloud and Sangfor VDI
- Familiarity with network infrastructure, including switches and firewalls
- Familiar with IT security concepts and practices, such as ISO 27001
- Understanding of load balancers, Linux-based systems, and virtualization hosts
- Proficient in PowerShell and command-line interfaces
- Excellent problem-solving and communication skills
- Fluency in Mandarin Chinese and English, both written and verbal
- Ability to work independently and manage projects without constant supervision
- Willingness to work outside regular business hours for maintenance and incident response
- Certifications such as or equivalent to MCSA, MCSE, Microsoft 365 Certified: Enterprise Administrator Expert, CompTIA Network+, or CompTIA Security+ are a plus
- Candidate with more experiences will be considered as IT Support Specialist
Employer questions
Your application will include the following questions:
- Which of the following statements best describes your right to work in Hong Kong?
- What's your expected monthly basic salary?
- How many years' experience do you have as an Information Technology Support Specialist?