Job Responsibilities

• • Support the team in operating managed Wi-Fi solutions with incident management, problem management and change management
  • Support the team to provide technical support for managed Wi-Fi network
  • To liaise with internal departments, vendors and customers for deliver managed Wi-Fi network

Job Requirements

• Degree / Higher Diploma holder in Computer Science, Computer Studies, Information Technology, Information System or related disciplines
• Minimum 8 years relevant experience in supporting managed service project or in-house IT support, vendor support work, Network Operation Center (NOC) or related disciplines
• Good technical knowledge in various brands of Wi-Fi and networking product and solution such as Cisco, Juniper, Fortinet, Huawei
• Advantage to holder of professional certifications such as CCIE, CCNP, ITIL, etc.
• Familiar with ITIL IT Service Management framework
• Proficiency in spoken and written in both Chinese and English