Responsibilities:

• Providing prompt and courteous service to customers, addressing their inquiries, resolving issues, and assisting with various banking transactions.
• Handle customers’ inquiries via phone calls to ensure customers' satisfaction
• Handle enquirers and provide one stop service to satisfy customer needs;
• Follow up and ensure smooth operation of the department
• Monitor system performance, troubleshoot issues, and implement enhancements to optimize online banking services.
• Lead and supervise a team of online banking specialists or customer service representatives.

Requirements:

• Strong communication skills, patience, and the ability to handle customer inquiries and issues effectively.
• Collaboration with colleagues and other bank departments to ensure seamless customer service and operational efficiency.
• Minimum 5 years of call centre / CS experience in banking / insurance industry

Interested parties please send your resume to [email protected]