Responsibilities:

1. • • • Provide support for IT issues via phone, email, or ticketing system.

       • Troubleshoot and fix problems with computers, software, printers, and networks.

       • Assist in setting up devices and accounts for new employees.

       • Guide staff on how to use IT tools and systems effectively.

       • Keep track of IT equipment and ensure everything is functioning properly.

       • Document problems and solutions to help improve processes.

Qualifications:

• • • • • • Experience: At least 1 year in IT helpdesk or technical support.

          • Skills:

            • Knowledge of Windows, macOS, and basic networking (e.g., Wi-Fi, VPN, IP settings).

            • Familiarity with tools like Microsoft Office 365 or Google Workspace.

            • Ability to use troubleshooting tools like remote desktop software.

          • Soft Skills:

            • Strong communication skills and a friendly, customer-focused attitude.

            • Problem-solving mindset and the ability to explain technical issues in simple terms.

            • Ability to work in a fast-paced environment and prioritize tasks.