Job Responsibilities

• • • • Identify, evaluate, and provide feedback on issues related to telemarketing and customer service, drawing upon strong knowledge of the general insurance industry.

      • Responsible for overseeing quality assurance and improvement initiatives for the call center.

      • Provide product training and/or quality assurance orientation training to both internal partners and external stakeholders.

      • Monitor and evaluate customer service and telemarketing call activities to ensure compliance with pre-defined quality standards.

      • Compile statistical reports and highlight areas for improvement.

      • Manage day-to-day customer email and correspondence activities.

      • Provide support for other ad hoc tasks assigned by supervisor(s).

What We’re Looking For

• • • Preferably holds a diploma or higher in any field of study.

    • Demonstrates strong communication skills in both written and spoken English and Cantonese, with proficiency in Mandarin being an advantage. Chinese typing skills are preferred.

    • Proficient in using MS Word, Excel, and Access, showcasing computer literacy

    • Holding a valid insurance licenses ( IIQE Paper 1, 2 )