• • • • 1. • • • • Complex Claims Management: Oversee and directly handle a portfolio of complex and high-value Property & Casualty insurance claims from initial notification through to final settlement.

                 • Strategic Claim Resolution: Develop and implement strategies for proactive claim settlements through effective negotiation, mediation, and collaboration with legal counsel on litigation strategy.

                 • Investigation & Assessment: Lead and conduct thorough investigations, including gathering and analyzing relevant information, documents, and evidence. Coordinate site inspections for damaged property or accident scenes to accurately assess loss or damage.

                 • Team Support & Mentorship: Provide guidance, technical expertise, and mentorship to junior claims handlers, fostering their professional development and ensuring consistent claims handling standards.

                 • Quality Assurance & Compliance: Ensure all claims activities are meticulously documented and adhere to company policies, regulatory requirements, and industry best practices. May assist in internal audits or quality reviews.

                 • Data Analysis & Reporting: Analyze claims data to identify trends, monitor loss ratios, and prepare comprehensive reports and presentations for senior management.

                 • Process Improvement: Proactively identify opportunities for enhancing claims processes, systems, and operational efficiency. Lead or participate in ad hoc projects, including system development, testing, and implementation.

                 • Stakeholder Management: Liaise effectively with policyholders, brokers, loss adjusters, legal counsel, and internal departments (e.g., Underwriting, Finance) to ensure smooth claims processing.

                 • Deputizing (if applicable): May be required to assist or deputize for the Claims Manager in their absence or on specific initiatives.

• • • • 1. • • • • Bachelor’s degree holder in Insurance, Law, Business, or a related discipline.

                 • Minimum of 8 years of progressive experience in handling Property & Casualty claims within the general insurance sector. Experience with large/complex claims is highly advantageous.

                 • Leadership Potential: Demonstrated ability to guide or mentor junior team members is preferred.

                 • Technical Expertise: In-depth knowledge of Property & Casualty insurance policies, coverage interpretation, relevant legislation, and advanced claim handling procedures.

                 • Professional Qualifications: Holder of, or significant progress towards, professional insurance qualifications such as ANZIIF (Senior Associate/Fellow) or ACII is highly desirable. Must meet minimum local mandatory qualification requirements where relevant.

                 • Skills:

                   • Strong analytical, problem-solving, and decision-making abilities.

                   • Customer-oriented with excellent negotiation, communication, and interpersonal skills.

                   • High level of integrity, attention to detail, and organizational skills.

                 • Languages: Excellent command of spoken and written English and Cantonese. Mandarin proficiency is a plus.

                 • Systems Proficiency: Proficient in MS Office Suite. Experience with claims management systems is essential.

Benefits:

• Competitive Compensation: 13 months' salary (double pay) + Discretionary Bonus (proven record of 2-3 months).

• Work-Life Balance: Standard working hours 9:00 am to 5:30 pm, Monday to Friday.

• Comprehensive Benefits: Dental & Medical coverage (Inpatient/Outpatient).

• Generous Leave: Birthday Leave, annual leave, and other special leave entitlements.

• Perks: Free snacks & drinks in the office.

• Team Building: Annual Company Trip.