DNA Recruit Partners is partnering with a reputable General Insurance group. Their business operation in more than 450 cities, and is continuously expanding its top class business globally. Ranked Fortune 500, with a diversified portfolio of businesses and they are now looking for a Customer Service Executive. Dynamic multi-cultural team, MNC working environment with attractive package.
Benefit:
Double Pay & Bonus; Birthday leave; Wellness leave; Comprehensive medical
Job Duties
- Identify, evaluate, and provide feedback on issues related to telemarketing and customer service, drawing upon strong knowledge of the general insurance industry.
- Responsible for overseeing quality assurance and improvement initiatives for the call center.
- Provide product training and/or quality assurance orientation training to both internal partners and external stakeholders.
- Monitor and evaluate customer service and telemarketing call activities to ensure compliance with pre-defined quality standards.
- Compile statistical reports and highlight areas for improvement.
- Manage day-to-day customer email and correspondence activities.
- Provide support for other ad hoc tasks assigned by supervisor(s).
Job Duties
- Preferably holds a diploma or higher in any field of study.
- Demonstrates strong communication skills in both written and spoken English and Cantonese, with proficiency in Mandarin being an advantage. Chinese typing skills are preferred.
- Proficient in using MS Word, Excel, and Access, showcasing computer literacy.