**This role requires relocation to Taipei**
About this role:
- Team Development: Lead and develop the Gallery sales team, including Art Jewel Experts and Private Client Managers, to achieve business targets.
- Customer Service Excellence: Provide the highest level of customer service, ensuring guests are greeted and attended to for a superb experience.
- Market Insight Reporting: Deliver in-depth insights on international and local high jewelry markets, reporting performance, client feedback, and improvement recommendations.
- Client Relationship Building: Cultivate relationships with target clients, identifying and nurturing the client base to enhance engagement and loyalty within Taiwan.
- Gallery Presentation: Ensure the Gallery’s aesthetic aligns with the brand, overseeing immaculate presentation through effective opening and closing checklists.
- Inventory Accuracy: Liaise with inventory control to maintain accurate stock levels in the Gallery and ensure alignment with inventory systems.
- Administrative Coordination: Collaborate with corporate functions like IT and HR to ensure cohesive workflows and operational efficiency across the Gallery.
- Inventory Management: Oversee the accuracy of inventory in the Gallery and manage transfers to other locations to ensure stock integrity.
- Marketing Support: Support the Managing Director and global/regional marketing teams in retail planning and contribute to the annual strategic plan for Taiwan.
- Event Collaboration: Work with marketing on event planning within the region while maintaining the company’s Mission & Vision Statements and Core Values in all aspects.
About you:
- A bachelor’s degree in business, marketing, or a related field; advanced degrees or specialized training in luxury goods preferred.
- Minimum of 5-7 years of sales experience in high-end retail or luxury jewelry, demonstrating a strong sales track record.
- Proven leadership and team management abilities, with experience in mentoring and developing sales staff for optimal performance.
- Strong interpersonal skills and experience in managing high-net-worth clients, ensuring personalized service and effective relationship building.
- In-depth understanding of the luxury jewelry market, including trends, competitors, and customer preferences to inform sales strategies.
Employer questions
Your application will include the following questions:
- Which of the following statements best describes your right to work in Hong Kong?
- What's your expected monthly basic salary?
- How many years' experience do you have as a Showroom Sales Role?