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Key Responsibilities:
- Supervise the team to perform handover and after sales services
- Manage outsourced helpers to conduct flat-to-flat inspections and handover of newly established residential estates and to provide quality up-keeping services
- Represent the developer to settle the complaints and provide customer service in timely manner
- Coordinate with internal departments in all property management-related matters
- Assist in data analysis, regular reporting and presentation for making improvement recommendation
- Deal with all enquiry, complaints and requests and take appropriate and necessary follow-up actions
Qualifications:
- Bachelor Degree in Property Management / Real Estates/ Hospitality or related disciplines
- Possess at least 10 years of relevant working experience in handover/ customer service from developer
- Proficient in MS Office such as Word, Excel and PowerPoint
- Good command of written and spoken English and Chinese, including Putonghua
- Independent, well-organized and detail-minded with strong communication and interpersonal skills
- Candidate with more experience will be considered as Senior Manager