Job Responsibilities:
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Provide trading support to clients, including order placement, inquiries, and problem resolution.
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Explain the functions of trading platforms and assist clients in their operations.
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Handle customer complaints and inquiries to ensure satisfaction.
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Monitor market trends and provide relevant information and advice to clients.
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Collaborate with internal teams to ensure smooth trading processes.
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Communicate regularly with clients, providing market updates and product information.
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Qualifications:
- Bachelor's degree in finance, business, or a related field preferred.
- 2 years of customer service experience in a securities firm or financial industry.
- Familiarity with trading processes and securities market operations.
- Strong communication and problem-solving skills.
- Ability to work in a fast-paced environment and demonstrate teamwork.