Job responsibilities:

• • Provide first and second level IT support, including desktop technical assistance through phone, ticketing system, email, and instant messaging tools.
  • Diagnose and resolve customer issues related to Windows.
  • Provide support for Microsoft Office, Exchange, VPN, SharePoint, user client hardware, and mobile devices, and manage user accounts and permissions.
  • Ensure that all incidents are properly documented, notified, tracked, and followed up on.
  • Oversee and provide mentorship to the onsite team in the Asia Pacific region.
  • Oversee vendors for project delivery.

Requirements:

• • Bachelor's degree in computer science or equivalent IT experience.
  • Over five years of experience working in large enterprise organizations.
  • Strong knowledge of user and VIP support and ITIL methodology.
  • Demonstrated ability in project and team management.
  • Proficient in both Mac and Windows operating systems.
  • Friendly with excellent telephone manner; mature and self-sufficient.
  • Capable of working under pressure; self-motivated with strong problem-solving and analytical skills.
  • Strong skills in data analysis, communication, and interpersonal relations.
  • Travel is necessary.