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Responsibilities:
- 1. Retail Operations Management
- Develop and execute operational strategies to enhance efficiency, profitability, and customer experience across all retail channels.
- Oversee day-to-day operations, including inventory management, staffing, compliance, and loss prevention.
- Monitor KPIs (sales performance, foot traffic, conversion rates) and implement corrective actions as needed.
- Ensure adherence to budgets, cost controls, and operational standards.
- Lead merchandise planning, assortment strategies, and inventory optimization to meet sales targets and market demand.
- Collaborate with buying and merchandising teams to align product offerings with consumer trends and regional preferences.
- Drive sales forecasting, budgeting, and promotional planning to maximize revenue and margins.
- Spearhead new store openings, renovations, and relocations, ensuring alignment with brand standards and market potential.
- Conduct market analysis to identify expansion opportunities and optimize store networks.
- Partner with designers, contractors, and landlords to deliver projects on time and within budget.
- Build and maintain relationships with high-value partners, suppliers, and landlords to drive mutual growth.
- Negotiate commercial terms and resolve operational issues with key stakeholders.
- Mentor and develop a high-performing team of retail operations professionals.
- Foster a culture of accountability, innovation, and continuous improvement.
- Leverage experience in emerging Asian markets (e.g., Thailand) to advise on regional scalability and cross-market best practices.
- Support strategic initiatives for future expansion into high-growth regions.
Requirements:
- Bachelor’s degree in Business Administration, Retail Management, or related field.
- 10+ years of retail operations experience, with 5+ years in a senior leadership role.
- Proven success in managing multi-site retail operations in Hong Kong/Asia; experience in emerging markets (e.g., Thailand, Vietnam) is a strong plus.
- Expertise in merchandising, sales planning, and store development.
- Strong analytical, strategic planning, and negotiation skills.
- Fluency in English and Cantonese; Mandarin proficiency advantageous.