Client Details:

Our client is a highly reputable real estate group with a lot of commercial developments in Hong Kong, China and Overseas. They are now looking for a customer engagement manager to join their dynamic team. In this role, you will be responsible for leading and executing our customer engagement strategy, ensuring exceptional experiences for clients and tenants.

Responsibilities:

• Develop and implement comprehensive customer engagement programs to build strong, lasting relationships with our client base
• Oversee the customer service team, providing coaching, training, and performance management to ensure high levels of customer satisfaction
• Analyze customer data and feedback to identify opportunities for improvement and implement strategic initiatives to enhance the customer experience
• Prepare and present reports on customer engagement metrics, insights, and recommendations to senior managements

Qualifications:

• 8+ years of experience in customer service, account management, or a related field
• Degree holder or above
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders
• Strong problem-solving and decision-making abilities, with a customer-centric mindset
• Experience in a fast-paced, constantly evolving environment is preferred
• Proficient in MS Office such as Word, Excel and PowerPoint
• Candidate with more experiences will be considered as Senior Manager