Responsibilities:

• • • • • • • • Develop and implement comprehensive customer engagement programs to build strong, lasting relationships with tenants.

              • Oversee the customer service team, providing coaching, training, and performance management to ensure high levels of customer satisfaction.

              • Prepare and present reports on customer engagement metrics, insights, and recommendations to senior management.

              • Identify and pursue new business opportunities to drive growth in customer base and revenue.

              • Build and maintain strategic partnerships with key stakeholders and clients to foster long-term relationships.

Requirements:

• • • • • • • • 8+ years of experience in customer service, account management, or a related field, with a strong focus on business development.

              • Degree holder or above.

              • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.

              • Strong problem-solving and decision-making abilities, with a customer-centric mindset.

              • Proven track record in driving business growth and managing customer relationships.

              • Experience in a fast-paced, constantly evolving environment is preferred.

              • Proficient in MS Office such as Word, Excel, and PowerPoint.