Responsibilities:
- Assist Field Service and Operations Manager in overseeing service team.
- Provide technical and operational solution to Field Service and Operations Manager for day-to-day task.
- Liaise with customers, group sister companies (OE) for logistic & technical support.
- Assist management for managerial work.
- Manpower planning for performing field service works.
- Prepare progress / field services reports.
- Complete ad hoc assignments from Field Service and Operations Manager.
- Any other duties as assigned by the manager.
Requirements:
- Degree holder in E&M Engineering or other discipline. High diploma with sound experience / knowledge will also be considered.
- 3-5 years of relevant working experience, experience in rolling stock or related industries is a definite advantage. Software background is preferred.
- Previous customer service / customer relation experience with be an advantage
- Written and spoken Cantonese, English and Mandarin is a MUST.
- Holder of Hong Kong Driver License class 1 and 2 is an advantage.
- Sound communication and interpersonal skills, able to deal with all levels of personnel.
- Proven experience in staff supervision is an advantage.
- Able to pick up different product lines knowledge & transfer to service team member.
- Good team player, responsible, diplomatic, proactive and able to work independently under minimal supervision.
- Experience in Occupational Health and Safety and ISO standard is a definite advantage.