Our client is a leading insurance company, they are currently looking for a Customer Services Representative to support the team.

Job Responsibilities

• Assist and resolve walk-in customer queries and requests on products and services in a professional manner with tactful customer service skills at the Concierge.
• Handle client requests regarding some simple enquiry such as normal retirement claim, change of address, signature verification, form submissions and pick-up documents/cheques.
• Support customer interaction services.
• Cooperate with other teams and team members to ensure timely resolution of customer requests and issues.

Experience & Qualifications

• 2-3 years of customer service experience
• Experience in customer service centre preferred (but not essential)
• Either professional work experience or graduate qualifications
• Excellent work manner with good interpersonal skills
• Mature and pleasant personality
• Self-motivated and able to work independently
• High level of self-initiative, flexible and responsible
• Excellent service attitude and able to follow through on commitments to customers
• Adherence to quality standards
• Fast and accurate typing skills and PC literate in Word/Excel
• Good communication skills in English, Mandarin and Chinese, both written and spoken

Interested parties please send us your detailed resume with expected salary by clicking the link "APPLY NOW".