Responsibilities:

• • • • • Develop and implement comprehensive customer engagement programs to build strong, lasting relationships with tenants.
        • Oversee the customer service team, providing coaching, training, and performance management to ensure high levels of customer satisfaction.
        • Prepare and present reports on customer engagement metrics, insights, and recommendations to senior management.
        • Identify and pursue new business opportunities to drive growth in customer base and revenue.
        • Build and maintain strategic partnerships with key stakeholders and clients to foster long-term relationships.
        • Develop and implement training programs for the customer service team focused on upselling and cross-selling strategies.
        • Monitor and report on the effectiveness of customer engagement initiatives, adjusting strategies as necessary to meet business goals.

Requirements:

• • • • • • • 8+ years of experience in customer service, account management, or a related field, with a strong focus on business development.
            • Degree holder or above.
            • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
            • Strong problem-solving and decision-making abilities, with a customer-centric mindset.
            • Proven track record in driving business growth and managing customer relationships.
            • Experience in a fast-paced, constantly evolving environment is preferred.
            • Proficient in MS Office such as Word, Excel, and PowerPoint.